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PUNISHMENT INFORMATION
I've seen many people scamming recently. And I thought that this post would be helpful to prevent other players from being scammed, and protect others in the future. First of all, scamming is not allowed unless all the items in the transaction could've been traded through the safe-trading GUI, in which case it's your responsibility. Scamming can vary from a one week, to a permanent ban.
REDIRECTION
If you were redirected to this page by a staff member in-game, please read this article regarding scamming, so that you can protect yourself from scamming in the future or find out any information that you might've asked in-game. This article will explain the following: How to report a scam, how to prevent scamming, safe trading, support tickets, additional information, punishments for scamming, reasons for why your ticket may have been closed, how to provide proof of scamming in a support ticket, how to provide proof of scamming on Imgur, disclaimers.
HOW DO I REPORT A SCAM?
The best way to report a scam, is to submit a support ticket, providing sufficient evidence to prove it. Like stated above, scamming is not allowed unless the items in the transaction could have been traded with the safe-trading GUI, so please don't create support tickets regarding in-game currency/item scams as they won't be continued and most likely closed. Try to explain the whole transaction in detail, so that no further questions are asked and the staff can process the ticket without hassle. Contacting staff in-game won't speed up the process in most cases, as most detail can be given in tickets. If your ticket wasn't answered within a week, then feel free to let a staff member know.
HOW CAN I AVOID SCAMMING?
The best way to avoid being scammed is to take a video recording, or screenshot that can sufficiently prove the transaction, and the outcome. This will help prevent further questioning about any transactions from staff, and if possible, have a staff member watch the transaction take place (especially when it involves more than $20). Another good way to avoid being scammed is to use the safe-trading GUI (for in-game trades).
IS THERE A WAY TO TRADE SAFELY?
You can use /trade <player name> in-game on The Mining Dead, Mine Wars and Havoc Horizons. Please note that you need to be within 5 blocks of your partner to trade in TMD or MW. The safe-trading GUI allows you to add items into the trade from your inventory, and also in-game currency. The best way to avoid being scammed in the safe-trade GUI, is it always check that the person you are trading with has locked their trade, and the trade is correct. Once they have locked it, they cannot edit it without unlocking it. So make sure that every time the trade is locked, the offer is correct. After it has been locked, you can accept the trade.
SUPPORT TICKET GUIDE
To create a well detailed, and correct support ticket about a scam, follow these steps:
I've seen many people scamming recently. And I thought that this post would be helpful to prevent other players from being scammed, and protect others in the future. First of all, scamming is not allowed unless all the items in the transaction could've been traded through the safe-trading GUI, in which case it's your responsibility. Scamming can vary from a one week, to a permanent ban.
REDIRECTION
If you were redirected to this page by a staff member in-game, please read this article regarding scamming, so that you can protect yourself from scamming in the future or find out any information that you might've asked in-game. This article will explain the following: How to report a scam, how to prevent scamming, safe trading, support tickets, additional information, punishments for scamming, reasons for why your ticket may have been closed, how to provide proof of scamming in a support ticket, how to provide proof of scamming on Imgur, disclaimers.
HOW DO I REPORT A SCAM?
The best way to report a scam, is to submit a support ticket, providing sufficient evidence to prove it. Like stated above, scamming is not allowed unless the items in the transaction could have been traded with the safe-trading GUI, so please don't create support tickets regarding in-game currency/item scams as they won't be continued and most likely closed. Try to explain the whole transaction in detail, so that no further questions are asked and the staff can process the ticket without hassle. Contacting staff in-game won't speed up the process in most cases, as most detail can be given in tickets. If your ticket wasn't answered within a week, then feel free to let a staff member know.
HOW CAN I AVOID SCAMMING?
The best way to avoid being scammed is to take a video recording, or screenshot that can sufficiently prove the transaction, and the outcome. This will help prevent further questioning about any transactions from staff, and if possible, have a staff member watch the transaction take place (especially when it involves more than $20). Another good way to avoid being scammed is to use the safe-trading GUI (for in-game trades).
IS THERE A WAY TO TRADE SAFELY?
You can use /trade <player name> in-game on The Mining Dead, Mine Wars and Havoc Horizons. Please note that you need to be within 5 blocks of your partner to trade in TMD or MW. The safe-trading GUI allows you to add items into the trade from your inventory, and also in-game currency. The best way to avoid being scammed in the safe-trade GUI, is it always check that the person you are trading with has locked their trade, and the trade is correct. Once they have locked it, they cannot edit it without unlocking it. So make sure that every time the trade is locked, the offer is correct. After it has been locked, you can accept the trade.
SUPPORT TICKET GUIDE
To create a well detailed, and correct support ticket about a scam, follow these steps:
- Department: Player Reports
- Priority: Depending on the scam, for $15 or less, I'd suggest you choose Medium. For higher amounts, choose High.
- Minecraft Username: (Enter your username here)
- Player(s) you are reporting: (Enter the scammer's username here)
- Reason for report: Player Scamming ($)
- Do you have evidence?: Unfortunately if you don't have any evidence of the scam, your report will most likely be invalid, however if you do have evidence choose Yes.
- Description: Here, please explain everything about the scam, and evaluate your points. Including how much money you were scammed for, why do you think you were scammed, how the scam first started, and ended, what did the scammer tell you he would give and other important factors such as a link to video proof.
- Attachments: Insert any proof, videos, screenshots, etc. which you have regarding the scam.
EXAMPLE TICKET
The below ticket is an example of how a report should look like, and yield it's best reply:
The below ticket is an example of how a report should look like, and yield it's best reply:
- Department: Player Reports
- Priority: Medium
- Minecraft Username: iHank
- Player(s) you are reporting: Player123
- Reason for report: Player Scamming ($35)
- Do you have evidence: Yes
- Description: Player123 told me he was selling his Minecraft account for $35, I told him that I would buy it. After a few messages, he gave me the username and password to the account so I could see if it works. I logged in, and everything was fine. He asked me to send him the money in /msg so I sent him $35 on PayPal, then when we finished the transaction he said "Thanks" and I never spoke to him since then. Half an hour later, the password was changed and I wasn't able to login anymore. I have a link to the whole scam video on YouTube:
(scam link). I also attached some photos of the messages and transactions that took place. Thank you for your attention, I hope you can sort this out.
HOW TO PROVIDE PROOF OF RULE-BREAKING
Below, you can find two ways to share your screenshots with staff, in-game and in a support ticket. If you've recently reported someone, you may be asked to provide proof in-game so it can be dealt with on the spot. The best way to do this is by uploading the screenshot to Imgur and sending a link to the staff. In a support ticket, you should add proof to your report/case for better chances of it being solved.
Below, you can find two ways to share your screenshots with staff, in-game and in a support ticket. If you've recently reported someone, you may be asked to provide proof in-game so it can be dealt with on the spot. The best way to do this is by uploading the screenshot to Imgur and sending a link to the staff. In a support ticket, you should add proof to your report/case for better chances of it being solved.
File destination: %appdata% > .minecraft > screenshots
At the bottom of the description page in the support ticket form, there is a button which allows you to attach files:
In the navigation bar, type in %appdata%, then click .minecraft.
After that, click screenshots and select the correct one to attach.
Once you've clicked screenshots, select the correct one and click Open.
At the bottom of the description page in the support ticket form, there is a button which allows you to attach files:
In the navigation bar, type in %appdata%, then click .minecraft.
After that, click screenshots and select the correct one to attach.
Once you've clicked screenshots, select the correct one and click Open.
File destination: %appdata% > .minecraft > screenshots
A great way to share screenshots of rule-breaking to other staff, is through imgur.com:
Once you've clicked New Post, select browse.
In the navigation bar, type in %appdata%, then click .minecraft.
After that, click screenshots and select the correct one to attach.
Once you've clicked screenshots, select the correct one and click Open.
The image should upload, once it's finished click the Copy button. Then go back in-game and press Ctrl + V to paste it into chat.
A great way to share screenshots of rule-breaking to other staff, is through imgur.com:
Once you've clicked New Post, select browse.
In the navigation bar, type in %appdata%, then click .minecraft.
After that, click screenshots and select the correct one to attach.
Once you've clicked screenshots, select the correct one and click Open.
The image should upload, once it's finished click the Copy button. Then go back in-game and press Ctrl + V to paste it into chat.
ADDITIONAL INFORMATION
Staff, nor the server is responsible for any scamming. We do not support trading for real currency on our server, but we don't disallow it. If you have been scammed, please do not expect a refund of any items, currency, accounts, etc. from us. The server has a built in a safe-trading feature for trading that is supported and secure. Any other trading is completely your responsibility, however real currency scammers will be dealt with by staff. If you feel like you are going to be scammed during a trade, it is highly discouraged that you partake in it as you will not be refunded.
*An alternative guide on how to take a screenshot may be found below:
https://havocmc.net/threads/how-to-screenshot.3955/
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