Tactical_Fox48
Titan
Tactical_Fox48
Tactical_Fox48
I know how busy the current staff can get, but replies are very slow.
Three days ago, I sent an appeal because I was banned for something I didn't do. I didn't get a response until the next day. I found out that I was banned due to a misunderstanding that I had to explain. I sent the explanation two days ago, and still had no reply. This morning, I created another Support Ticket with my explanation in it, and I still don't have a reply. I think adding more staff members specifically for answering questions/ reviewing Support Tickets would greatly reduce the time it takes to get back to another person.
Three days ago, I sent an appeal because I was banned for something I didn't do. I didn't get a response until the next day. I found out that I was banned due to a misunderstanding that I had to explain. I sent the explanation two days ago, and still had no reply. This morning, I created another Support Ticket with my explanation in it, and I still don't have a reply. I think adding more staff members specifically for answering questions/ reviewing Support Tickets would greatly reduce the time it takes to get back to another person.
. I do think assigning more staff to support tickets would be very helpful to a lot of players that would like their questions and issues to be responded to fast.
